If you request a refund, we will process it in the same currency used for your purchase. This service is provided free of charge. Refund requests are handled by our support team, which you can contact by sending an email to support@pandaoffice.com. We strive to respond within 24 hours to ensure a quick and smooth resolution to your issue.
In general, all customers who submit a refund request will be eligible for a refund, except in the following cases:
- The refund request is submitted more than 30 days after the purchase date.
- The refund request is not based on technical reasons.
- The purchased product has been successfully used by the customer.
- The product was not purchased directly from PandaOffice, in which case its return policy is subject to the relevant distributor’s terms.
- The customer wishes to return the product after purchasing a similar item from another provider.
- The reason for the refund is not related to the product itself but to product malfunction.
- The refund is requested without the consent of the payer.
- The technical issue can be resolved by our technical support team.
- The customer requests a price adjustment refund more than 7 days after the purchase date.
We appreciate your support and cooperation.